| Bookings: |
A completed
and signed Booking Form received by the villa owners
together with bank clearance of the deposit from the
named party leader confirms the acceptance of these
terms and conditions and binds both the party leader
and the villa owners to comply with them. The party
leader agrees to be solely responsible for the actions
of all persons occupying or visiting Tuscanpines villa
during the agreed rental period without exception.
No all male, all female,
or predominantly 21 years of age or under guest groups
will be accepted. No pets are welcome. For the comfort
of all guest groups the inside of the villa is strictly
a non-smoking area. Smoking is permitted outside around
the pool area and ashtrays are provided for this purpose.
The villa owners are registered
with and Tuscanpines villa is licensed by Polk County,
Florida. This provides guests with an assurance that
the villa owners are bona-fide and that Tuscanpines
villa complies with all current rental regulations and
legislation.
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Rental Periods: |
Stays of 6 nights or less will incur a cleaning charge
of £65 sterling or US $100. The villa owners prefer
rental periods from Saturday to Saturday, although other
periods may be acceptable. The villa is available to guests
from 1600 hours local time, on the scheduled day of arrival.
Check out time is 10.00 hours on the day of departure.
Vacating the villa after 10.00 hours may incur a charge
equivalent to a day's rental accommodation. Guests may
on rare occasions be able to make prior arrangements to
arrive earlier or leave later subject to a small surcharge. |
Payments
For guests from the UK: |
A provisional booking is held for 7 days to allow the
party leader to return to the villa owners a Booking
Form and non-refundable deposit of £150 sterling
per week or part thereof. The Booking Form may be sent
by post or as an email attachment. Payment must be made
by cheque. After the cheque has been cleared the villa
owners will send a receipt and confirmation of booking
letter to the party leader by post or as an email attachment.
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Payments
For guests from
other countries: |
A provisional booking is held for 10 days to allow the
party leader to return the villa owners Booking Form
and non-refundable deposit of US$225 per week or part
thereof. The Booking Form may be sent by post or as
an email attachment. Payment can be made either by US$
bank draft directly to our US bank, via paypal (3.5
% surcharge applies), or to our US management company
either by US$ bank draft or credit card (4% surcharge
applies). After the deposit has been cleared the villa
owners or their management company will send a receipt
and confirmation of booking letter to the party leader
by post or as an email attachment.
Payment of the final balance
is due 12 weeks prior to guests proposed date of arrival
at the villa. A separate £250 sterling or US$375
dollar returnable security/breakages deposit is additionally
payable at this time. Bookings received within 12 weeks
of a guests proposed date of arrival will require payment
in full including the security/breakages deposit at
the same time as making the booking. Payment may be
made using the same methods as used for deposits or
by an International Bank Transfer. When the final balance
due is cleared the party leader will be sent a receipt
and an extensive, detailed, complimentary pre-arrival
pack by post or as an email attachment.
Failure to pay the final
balance by the due date without prior consultation and
agreement directly with the villa owners may result
in the loss of a booking and deposit. The villa owners
or management company will try to contact the party
leader to discuss the late payment but if this fails
or the villa owners are not satisfied with the party
leaders explanation then they will retain the right
unreservedly to cancel the booking immediately and retain
the deposit.
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Security/Breakages Deposit: |
The party leader is held solely responsible for any
damage, breakages, stains etc that may be caused to
the property or its contents and for any items missing
from the inventory following a guest groups stay. It
is important that the party leader reports any damage,
breakages, stains etc or inventory omissions found by
them after their arrival which they consider to have
been the responsibility of a previous guest group, to
the management company within 48 hours of their date
of arrival or the party leader will be deemed responsible
if identified later.
The refundable security/breakages
deposit of £250 sterling or US$375 will be repaid
to the party leader within one calendar month of the
guest groups departure, providing that the local management
company have not identified and reported to the villa
owners any damage, breakages, necessary cleaning costs
or missing inventory items. The party leader must also
have left all keys intact as found on the arrival of
the group.
The villa owners reserve
the right to retain the security/breakages deposit (either
in part or full) to cover such expenses. Receipts for
repairs/replacements etc will be provided in the unlikely
event that such retention of part or all of the security
deposit is necessary.
The villa owners reserve
the right to pursue a claim for compensation for any
and all potential expenses as already described which
may exceed the value of the security deposit within
1 calendar month of being served notice of this by their
management company.
Florida has a sub-tropical
climate and food should not be left uncovered outside
of the refrigerator as it attracts insects very quickly.
Any costs for pest control services found to have been
incurred from a lack of due care by guests will be passed
on to the party leader.
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Safety and security: |
The villa's front door key must be left in the entrance
porch lock box every time the villa is vacated by a
guest group The confidentiality of the lock box security
number will remain the responsibility of the party leader
and if this is known to have been breached the party
leader must inform the management company immediately
so that its integrity can be restored. Guests are provided
with one front door key and one safe key on arrival.
In the event that guests become locked out of the villa
the party leader must telephone the management company
and arrange for the villa to be unlocked. Guests will
incur a charge for this service amounting to US$25 during
office hours and US$100 at all other times.
Due to Florida State Fire
Regulations and the villa owners expressed wishes, under
no circumstances shall more than 10 persons, all of
whom will be identifiable on the villa owners booking
form, occupy the villa. There are smoke detectors situated
all around the villa. Any tampering with these may result
in $50 being deducted from the security deposit. The
use of an outdoor barbeque any where within the grounds
of the property is prohibited.
Children must at all times
be supervised in or around the pool area. Glassware
is banned within the pool area. Plastic cutlery, plates,
bowls and tumblers are provided for this purpose.
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Cancellation by guests: |
Guests have been advised to obtain adequate travel insurance
to cover their stay at the villa. Where a party leader
cancels a previously confirmed booking due to an event
beyond their control, the booking will be subject to
the following cancellation deductions.
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Cancellation
Notice Given
(Prior to arrival date)
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Chargeable
Cost to Client
When Cancelling Booking.
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More
than 12 weeks
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Loss
of confirmed booking deposit
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More
than 8 weeks & up to 12 weeks
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50%
of total charge less security deposit
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More
than 6 weeks & up to 8 weeks
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75%
of total charge less security deposit.
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6
weeks or less
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100%
of total charge less security deposit
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Cancellation by owner or management: |
In the unlikely event that personal circumstances necessitate
cancellation of a confirmed booking by either the villa
owner or their management company a full refund of any
funds paid by the party leader (without interest, compensation
or consequential loss of any kind) will be made. The villa
owners will where ever possible liaise with the party
leader and help relocate the booking to a vacant villa
of a similar standard. |
Force Majeure: |
The villa owners and their management company accept no
responsibility or liability for any loss, damage or alterations
to the terms of this booking caused by events beyond their
control. This includes but is not restricted to war, civil
commotion, flight delays or cancellation, technical difficulties
with transportation, alteration or cancellation of schedules
by carriers, adverse weather conditions, fire, flood and
industrial disputes. |
Disclaimer: |
Liability: - The property is privately owned and neither
the villa owners or their management company accept
any liability or responsibility whatsoever for death,
personal injury, accidents, loss or damage to persons
or personal effects, however caused, particularly as
a result of use of the pool, spa and villa. The party
leader is charged with the sole responsibility for the
safety and supervision of children within the guests
group.
The villa owners and their
management company reserve the right of entry to the
villa and pool area at any reasonable time for pool
maintenance work or to deal with a problem that guests
have reported. Entry into the villa will always be by
prior notice or discussion with the party leader and
every effort will be made to make visits as less intrusive
as possible.
Whilst information provided
on the owners website and in brochures, information
booklets, pre-arrival packs etc are deemed to be correct
by the villa owners and management company, it is to
be understood that the information supplied is for guidance
purposes only and does not form part of the rental contract.
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Law: |
This contract is subject to and shall be constructed in
accordance with the laws of England and each party entering
into the contract hereby submits to the exclusive jurisdiction
of the English courts. |
Complaints: |
In the unlikely event of a guest complaint during a rental
period the party leader should contact the management
company immediately. If the issue cannot be resolved the
party leader should contact the villa owners personally
or in writing, within 7 days of leaving the villa. If
the issue has not been reported to the management company
or the owners, neither the villa owners nor their management
company will accept any further responsibility. |