Bookings:

A completed and signed Booking Form received by the villa owners together with bank clearance of the deposit from the named party leader confirms the acceptance of these terms and conditions and binds both the party leader and the villa owners to comply with them. The party leader agrees to be solely responsible for the actions of all persons occupying or visiting Tuscanpines villa during the agreed rental period without exception.

No all male, all female, or predominantly 21 years of age or under guest groups will be accepted. No pets are welcome. For the comfort of all guest groups the inside of the villa is strictly a non-smoking area. Smoking is permitted outside around the pool area and ashtrays are provided for this purpose.

The villa owners are registered with and Tuscanpines villa is licensed by Polk County, Florida. This provides guests with an assurance that the villa owners are bona-fide and that Tuscanpines villa complies with all current rental regulations and legislation.


Rental Periods:

Stays of 6 nights or less will incur a cleaning charge of £65 sterling or US $100. The villa owners prefer rental periods from Saturday to Saturday, although other periods may be acceptable. The villa is available to guests from 1600 hours local time, on the scheduled day of arrival. Check out time is 10.00 hours on the day of departure. Vacating the villa after 10.00 hours may incur a charge equivalent to a day's rental accommodation. Guests may on rare occasions be able to make prior arrangements to arrive earlier or leave later subject to a small surcharge.

Payments
For guests from the UK:


A provisional booking is held for 7 days to allow the party leader to return to the villa owners a Booking Form and non-refundable deposit of £150 sterling per week or part thereof. The Booking Form may be sent by post or as an email attachment. Payment must be made by cheque. After the cheque has been cleared the villa owners will send a receipt and confirmation of booking letter to the party leader by post or as an email attachment.


Payments
For guests from
other countries:


A provisional booking is held for 10 days to allow the party leader to return the villa owners Booking Form and non-refundable deposit of US$225 per week or part thereof. The Booking Form may be sent by post or as an email attachment. Payment can be made either by US$ bank draft directly to our US bank, via paypal (3.5 % surcharge applies), or to our US management company either by US$ bank draft or credit card (4% surcharge applies). After the deposit has been cleared the villa owners or their management company will send a receipt and confirmation of booking letter to the party leader by post or as an email attachment.

Payment of the final balance is due 12 weeks prior to guests proposed date of arrival at the villa. A separate £250 sterling or US$375 dollar returnable security/breakages deposit is additionally payable at this time. Bookings received within 12 weeks of a guests proposed date of arrival will require payment in full including the security/breakages deposit at the same time as making the booking. Payment may be made using the same methods as used for deposits or by an International Bank Transfer. When the final balance due is cleared the party leader will be sent a receipt and an extensive, detailed, complimentary pre-arrival pack by post or as an email attachment.

Failure to pay the final balance by the due date without prior consultation and agreement directly with the villa owners may result in the loss of a booking and deposit. The villa owners or management company will try to contact the party leader to discuss the late payment but if this fails or the villa owners are not satisfied with the party leaders explanation then they will retain the right unreservedly to cancel the booking immediately and retain the deposit.


Security/Breakages Deposit:


The party leader is held solely responsible for any damage, breakages, stains etc that may be caused to the property or its contents and for any items missing from the inventory following a guest groups stay. It is important that the party leader reports any damage, breakages, stains etc or inventory omissions found by them after their arrival which they consider to have been the responsibility of a previous guest group, to the management company within 48 hours of their date of arrival or the party leader will be deemed responsible if identified later.

The refundable security/breakages deposit of £250 sterling or US$375 will be repaid to the party leader within one calendar month of the guest groups departure, providing that the local management company have not identified and reported to the villa owners any damage, breakages, necessary cleaning costs or missing inventory items. The party leader must also have left all keys intact as found on the arrival of the group.

The villa owners reserve the right to retain the security/breakages deposit (either in part or full) to cover such expenses. Receipts for repairs/replacements etc will be provided in the unlikely event that such retention of part or all of the security deposit is necessary.

The villa owners reserve the right to pursue a claim for compensation for any and all potential expenses as already described which may exceed the value of the security deposit within 1 calendar month of being served notice of this by their management company.

Florida has a sub-tropical climate and food should not be left uncovered outside of the refrigerator as it attracts insects very quickly. Any costs for pest control services found to have been incurred from a lack of due care by guests will be passed on to the party leader.


Safety and security:


The villa's front door key must be left in the entrance porch lock box every time the villa is vacated by a guest group The confidentiality of the lock box security number will remain the responsibility of the party leader and if this is known to have been breached the party leader must inform the management company immediately so that its integrity can be restored. Guests are provided with one front door key and one safe key on arrival. In the event that guests become locked out of the villa the party leader must telephone the management company and arrange for the villa to be unlocked. Guests will incur a charge for this service amounting to US$25 during office hours and US$100 at all other times.

Due to Florida State Fire Regulations and the villa owners expressed wishes, under no circumstances shall more than 10 persons, all of whom will be identifiable on the villa owners booking form, occupy the villa. There are smoke detectors situated all around the villa. Any tampering with these may result in $50 being deducted from the security deposit. The use of an outdoor barbeque any where within the grounds of the property is prohibited.

Children must at all times be supervised in or around the pool area. Glassware is banned within the pool area. Plastic cutlery, plates, bowls and tumblers are provided for this purpose.


Cancellation by guests:


Guests have been advised to obtain adequate travel insurance to cover their stay at the villa. Where a party leader cancels a previously confirmed booking due to an event beyond their control, the booking will be subject to the following cancellation deductions.

Cancellation Notice Given
(Prior to arrival date)
Chargeable Cost to Client
When Cancelling Booking.
More than 12 weeks
Loss of confirmed booking deposit
More than 8 weeks & up to 12 weeks
50% of total charge less security deposit
More than 6 weeks & up to 8 weeks
75% of total charge less security deposit.
6 weeks or less
100% of total charge less security deposit

 


Cancellation by owner or management:

In the unlikely event that personal circumstances necessitate cancellation of a confirmed booking by either the villa owner or their management company a full refund of any funds paid by the party leader (without interest, compensation or consequential loss of any kind) will be made. The villa owners will where ever possible liaise with the party leader and help relocate the booking to a vacant villa of a similar standard.

Force Majeure:

The villa owners and their management company accept no responsibility or liability for any loss, damage or alterations to the terms of this booking caused by events beyond their control. This includes but is not restricted to war, civil commotion, flight delays or cancellation, technical difficulties with transportation, alteration or cancellation of schedules by carriers, adverse weather conditions, fire, flood and industrial disputes.

Disclaimer:


Liability: - The property is privately owned and neither the villa owners or their management company accept any liability or responsibility whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects, however caused, particularly as a result of use of the pool, spa and villa. The party leader is charged with the sole responsibility for the safety and supervision of children within the guests group.

The villa owners and their management company reserve the right of entry to the villa and pool area at any reasonable time for pool maintenance work or to deal with a problem that guests have reported. Entry into the villa will always be by prior notice or discussion with the party leader and every effort will be made to make visits as less intrusive as possible.

Whilst information provided on the owners website and in brochures, information booklets, pre-arrival packs etc are deemed to be correct by the villa owners and management company, it is to be understood that the information supplied is for guidance purposes only and does not form part of the rental contract.


Law:

This contract is subject to and shall be constructed in accordance with the laws of England and each party entering into the contract hereby submits to the exclusive jurisdiction of the English courts.

Complaints:

In the unlikely event of a guest complaint during a rental period the party leader should contact the management company immediately. If the issue cannot be resolved the party leader should contact the villa owners personally or in writing, within 7 days of leaving the villa. If the issue has not been reported to the management company or the owners, neither the villa owners nor their management company will accept any further responsibility.

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